Bouje Lashes

Shipping Methods & Delivery Time

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  We process orders within 1–2 business days.
  
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  Standard shipping: 5–10 business days (depending on your location).
  
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  Expedited shipping (if available at checkout): 2–5 business days.
  

Shipping Costs

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  Shipping costs are calculated at checkout based on your location and chosen shipping method.
  
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  Occasionally, we offer free shipping promotions — check our homepage or product pages for updates.
  

Tracking Your Order

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  Once your order ships, you will receive a tracking number via email.
  
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  You can track your order directly on the carrier’s website.
  

International Shipping

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  We ship worldwide. International delivery may take 10–20 business days depending on customs and local postal services.
  
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  Customers are responsible for any customs duties or import taxes in their country.
  

Lost or Delayed Packages

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  If your order is lost or delayed, please contact us atworldbeautybyshay@gmail.com
  
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  We will assist in locating your package or offer a replacement/refund depending on the situation.
  

Returns & Refund Policy

Your Satisfaction Matters

At WorldBeautyByShay, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we’re here to help.

Return Eligibility

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  Products must be returned within 14 days of delivery.
  
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  Items must be unused, unopened, and in their original packaging.
  
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  Certain products such as personal care items (lipsticks, glosses, eyelashes, etc.) may not be eligible for return for hygiene reasons.
  

How to Initiate a Return

1. 
   Contact us at [support email] with your order number and reason for return.
   
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   We’ll provide instructions and a return address.
   
3. 
   Ship your item back to us at your expense, unless the product was damaged or defective.
   

Refunds

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  Once we receive your return and inspect it, we will notify you via email of the approval or rejection of your refund.
  
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  Approved refunds will be processed to your original payment method within 5–10 business days.
  

Exchanges

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  We currently do not offer direct product exchanges.
  
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  If you wish to exchange a product, please return your original order for a refund and place a new order.
  

Damaged or Defective Items

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  If you receive a damaged or defective product, contact us within 48 hours of delivery with a photo of the item.
  
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  We will arrange for a replacement or full refund at no additional cost.
  

Questions?

For any questions about returns or refunds, contact our friendly support team atworldbeautybyshay@gmail.com. We’re always happy to help!